🏸 Return & Exchange Policy | Legend Pro Sports
Last Updated: October 2025
At Legend Pro Sports, customer satisfaction is at the heart of everything we do. We are committed to providing high-quality pickleball paddles, balls, nets, accessories, and other sports equipment that meet the highest standards of performance and durability. Every product is carefully inspected before shipment to ensure it reaches you in excellent condition.
However, if you receive a product that is defective, damaged during transit, or different from what you ordered, we are here to help. Our Return & Exchange Policy is designed to make the process simple, transparent, and hassle-free while ensuring a fair experience for all customers.
Exchange Policy
If you are not completely satisfied because you received a defective or incorrect item, you may request an exchange within 3–5 days from the date your order is delivered.
To be eligible, the product must be returned in its original condition, unused, and with all original packaging, tags, manuals, and accessories intact. Once your request is approved and the returned item passes our quality inspection, we will dispatch a replacement product as quickly as possible.
Please note that we currently offer product exchanges only. Refund requests are not covered under this policy unless required by applicable law.
Eligibility for Exchange
To qualify for an exchange, the following conditions must be met:
- The exchange request must be submitted within 3–5 days of delivery.
- The product must be unused, unwashed, and free from any signs of wear or damage caused after delivery.
- All original packaging, labels, accessories, manuals, and protective materials must be included.
- A valid proof of purchase, such as your invoice or order confirmation, is required.
- The product must successfully pass our quality inspection after it is received.
Products that do not meet these conditions may not qualify for an exchange.
Products Not Eligible for Exchange
For hygiene, customization, and promotional reasons, the following products cannot be exchanged:
- Used or damaged products caused by customer misuse.
- Products showing signs of wear, scratches, or physical damage after delivery.
- Customized or personalized products.
- Clearance, discounted, promotional, or final sale items.
- Products returned without original packaging or proof of purchase.
Exchange Process
To request an exchange, please follow these simple steps:
Step 1: Contact our Customer Support Team within 3–5 days of receiving your order.
Email: care@legendprosports.com
Phone: +91-9310702485
Step 2: Share your Order ID along with clear photographs of the product (if applicable) and briefly explain the reason for your exchange request.
Step 3: Our support team will review your request and respond within 1–2 business days. If approved, we will provide instructions for returning the item.
Step 4: Carefully pack the product and ship it to our return address:
Legend Pro Sports – Return Department
[Warehouse/Return Address]
(You may update this address later.)
Step 5: Once we receive and inspect the returned product, we will process your exchange and dispatch the replacement within 5–7 working days.
Delivery times for the replacement product may vary depending on your location and courier service.
Shipping Charges
Shipping charges for exchanges depend on the reason for the request.
- If the exchange is requested due to personal preference, such as ordering the wrong product or size, the customer will be responsible for the return shipping costs.
- If you receive a defective, damaged, or incorrect product due to our error, Legend Pro Sports will bear the applicable shipping charges for the exchange.
We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of items lost during transit.
Damaged or Incorrect Products
If your package arrives damaged or you receive the wrong product, please contact us immediately after delivery. Providing clear photographs of the product and packaging will help us verify the issue quickly and process your exchange without unnecessary delays.
Need Assistance?
Our customer support team is always happy to assist you with any questions regarding returns, exchanges, or your order.
Email: care@legendprosports.com
Phone: +91-9310702485
Business Hours:
Monday – Saturday
09:00 AM – 06:00 PM
Thank you for choosing Legend Pro Sports. We appreciate your trust in our products and remain committed to providing premium-quality sports equipment backed by reliable customer support and a smooth shopping experience.